SCI Group, the premier continuous processing consulting firm, offers  System Administration Services (QuikAdmin™) to enhance or supplement your in-house staff.  

Lack of support never interrupts your business with QuikAdmin™.   SCI support personnel, with the use of specialized software, receive continuous monitoring from the system, all day, every day.  Or, notification by telephone or radio pager twenty-four hours per day alerts SCI to dial into the systems and monitor needed services or, within a reasonable time, provide on-site support.

QuikAdmin™ saves you money. With SCI's System Administration Services, your business receives professional system administration support at a fraction of the costs for in-house employees.  Eliminate high salaries, retirement, expensive employee benefits, training sessions, vacation and sick day replacements, company picnics and water fountain social sessions.

Additionally, SCI participates in your ongoing strategic business plan by providing capacity and disaster recovery planning designed specifically for your business.  SCI offers system training, software analysis and technical management with the same degree of professionalism.

SCI’s System Administration Services saves you money, improves the productivity, and adds external proven plans and techniques to your operation.

The following pages list some of the task that may be assumed by SCI System Administration Services.  Your system receives services determined by your unique requirements, of course.

         
Daily Monitoring /Review:

• System log files (syserr, security, hardware, etc.)

• Monitor system performance (utilize any installed software)

• Monitor/update system configuration data/files, as required

• Monitor/review disk resources

• Monitor communication lines

• Monitor communications devices/ports

• Respond to system hardware/software issues as required

• Support operations/production support/development staffs

• Support hardware/software upgrade/installations, as required

System Analysis:  

    Administer/Review

• System configurations  

• Hardware configurations

• Disk Configurations

• Communications configurations

• Software purchased

• VOS release

• System tuning parameters

    Administer/Review

• System security /access

• Registration files

• Access control

• Procedures to register new users

    Administer/Review

• Disk space utilization

• Disk utilized/available

• ‘aged’ files

• ‘boot’ and ‘dump’ partitions

    Administer/Review  

• System Administrator functionality

• Procedures to install new operation system

• Procedures to review system logs

• Procedures to monitor system resources

• Procedures to monitor application (s) utilization

• Backup procedures

• Disaster recovery procedures

• Hardware problem resolution procedures

• Software problem resolution procedures

      Other Services:

          Capacity Planning  

• Identify critical resources

• Identify system/application utilization

• Develop/implement system/application trend analysis

• Provide management reports

          Disaster Recovery Planning

• Develop/review disaster recovery plans

• Develop/review current procedures

• Perform/assist disaster recovery testing

• Develop/review Run Recovery manual

          System Training

• System administrators

• Operations

• Production support

• Capacity planning

          Software Analysis

• Review software needs/requirements

• Identify available products and/or options

• Provide recommendations

• Perform/assist product evaluation/testing

          Technical Management

• Develop project plans

• System upgrades

• Site relocation

• Implementation of new production system(s)

• Implementation of new development system(s)

• Production/development system reconfigurations

• Manage project implementations

• Review project requirements and resource needs

     Administer/Review

• Operations/Production Support functionality

• Procedures to monitor application processes

• Procedures to monitor application logs

• Procedures to install application enhancements

• ‘Help desk’ procedures

• Procedures to perform system backups

• Procedures to perform application backups

*Please contact your SCI Group Professional for additional information.

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Sales: (800) 494-9928 E-Mail: scisales@sci-group.com

Technical Support:
Toll Free: (888) 516-5546 E-Mail: scisupport@sci-group.com